Terms of Service

Last updated 14 September 2026. Written to be read. The parts that matter most to you are first.

Read this part even if you read nothing else.

James is not an emergency service. He can send a message to a family member you named. He cannot call an ambulance. If a life is in danger, call your country's emergency number. In the European Union that is 112.
James is not a doctor, nurse or therapist. He gives no diagnoses, no medication advice, and never contradicts a doctor.
James does not make phone calls. He sends messages. Voice calls to ordinary phone numbers are not connected.
James is an artificial intelligence and always says so. He does not pretend to be a real relative and never plays someone who has died.
He is not a substitute for people. He is built to push someone towards their family, not to replace them.

1. Who we are

This service is provided by Protremix Technology Limited ("we", "us"). By using hellojames.io or setting up a companion, you agree to these terms.

To be completed before we charge anyone: company registration number and registered office. Our operating entity is being registered in a Dubai free zone and we will not state a number we do not hold. Until it is complete, the service is offered free of charge and we take no payments.

Reach us at info@hellojames.io, or legal@hellojames.io for legal notices.

2. What the service is

James is a voice companion. He talks out loud, remembers previous conversations, reaches out on his own twice a day, reads books and poems, finds real places nearby, and can send a message to a person you named if things get bad.

There is also James for work, set up individually for a business to answer its customers. Those arrangements are agreed separately in writing and the business sections of these terms apply.

3. Who may use it

The account holder must be 18 or older.
You may set James up for another adult if you have the standing to do so and you tell them. James also tells them himself and asks their permission in the first conversation. If they decline, he stops, and that decision is theirs, not yours.
You may set James up for a child only as their parent or legal guardian, and only with your consent as guardian.

4. What we promise, and what we do not

We promise

James will never pretend a message was delivered when it was not. If sending fails, he says so out loud and names the emergency number.
James will never invent a past conversation. If he does not remember, he says so and asks the person to tell him again.
Anything about the real world comes from real sources, or he says the source is unavailable. He does not invent an address or a phone number.
He will always admit he is an AI when asked.
Your data stays where this says it stays. See the privacy policy.

We do not promise

That the service is always available. Internet connections fail, servers restart, third parties go down. We aim for continuous availability and do not guarantee it.
That James is always right. He is software. He can mishear, misjudge a mood, or choose the wrong moment.
That he will detect every emergency. He may not realise someone is in danger. He is an extra pair of ears, never the only one.
That he replaces care. If someone needs a nurse, a doctor or a person in the room, they need that, and James is not it.

5. Emergency messages

If you give us a contact and consent at setup, James may send that person a message when he judges the situation serious. He decides this himself, deliberately: a service that only reacts to keywords would miss the quiet ones.

You accept that:

Delivery depends on networks and messaging providers we do not control.
He may send a message when nothing was wrong, and he may fail to send one when something was.
When there is an immediate risk to life, he may send without asking first, which is what you authorised.

You must give us a contact who has agreed to be contacted. Naming someone who has not agreed is your responsibility, not ours.

6. Price and payment

Plans and prices are shown on the site. At present the service is offered free during a trial period and no card is required. When paid plans begin:

Billing is monthly in advance, cancellable at any time. No notice period, no exit fee.
Cancelling stops the next charge. It does not refund the current month.
Prices may change with at least 30 days' notice by email. If you do not accept a change, cancel before it takes effect.
If someone talks more than their plan includes, we do not cut them off. James keeps talking. When a person is in distress there is no limit at all. We may move a heavy account to a higher plan with notice, but we will not end a conversation to save money.

Consumer right of withdrawal

If you are a consumer in the EU or UK, you have 14 days to withdraw from a distance contract. Because the service starts immediately at your request, you may be charged for what you used. In practice the trial is free, so there is normally nothing to refund.

7. The speaker

The James speaker is not finished and not for sale. Any price shown for it is an indication of what it will cost, we take no money and no deposits for it, and leaving your email is not an order. When it exists, it will be sold under separate terms with the statutory warranty and return rights that apply to physical goods.

8. Ending the service

By you

Cancel at any time. Write to info@hellojames.io or use the account page. Memory is kept for 30 days in case cancellation was a mistake or a family disagreement, then permanently deleted. Ask us and we delete it immediately.

By us

We may suspend or end an account if it is used to harm someone, to break the law, to impersonate a real person to deceive, or to attack our systems. Except in an emergency we give notice first and always allow you to export the data.

If we ever shut the service down we will give at least 60 days' notice and let you export everything. This matters more here than in most products: people form attachments to a companion, and having one disappear overnight has caused real grief elsewhere in this industry. We will not do that.

9. Acceptable use

Do not use James to harass, threaten or deceive anyone; to impersonate a real person in order to mislead; to get medical, legal or financial advice and act on it as though it were professional advice; to attack, overload or reverse engineer our systems; or to resell the service without a written agreement with us.

10. Your content and ours

What is said in conversations belongs to the person who said it. We claim no ownership and use it only to run the service, as described in the privacy policy. We do not use your conversations to train models.

The software, the design, the site and the name James as used here are ours.

11. Liability

We are liable for damage we cause by intent or gross negligence, for personal injury, and for anything that cannot be excluded by law. Nothing here limits your statutory consumer rights.

Otherwise, and to the extent the law allows, our total liability in any twelve-month period is limited to what you paid us in that period. We are not liable for indirect or consequential loss, or for harm arising because James failed to detect a situation, because a message was not delivered by a network we do not control, or because someone relied on him instead of calling emergency services or a doctor.

This limit exists because the alternative is that no one can afford to offer this service at all. It does not reduce the promises in section 4.

12. Law and disputes

To be completed on incorporation: governing law and the courts with jurisdiction, which follow from where the entity is registered. Until then, if you are a consumer in the EU or UK, nothing in these terms takes away your right to bring a claim in your own country under your own consumer law, and that right survives whatever is written here later.

Before going to court, please write to legal@hellojames.io. Most problems are a misunderstanding and we would rather fix it than argue.

13. Changes

We may update these terms. For changes that affect your rights or the price, we email account holders at least 30 days in advance. Continuing to use the service after that means you accept them. The date at the top is always the current version.

14. If a clause fails

If part of these terms turns out to be unenforceable, the rest still stands.